File: /home/s76vzjg2kvav/public_html/clients/alep-sales/customer-success.php
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<section class="p-0 parallax overlap-height d-none d-sm-block" data-parallax-background-ratio="0.5"
style="background-image: url('images/customer-hero.jpg');">
<div class="container position-relative">
<div class="row full-screen md-landscape-h-600px">
<div class="col-12 col-xl-6 col-lg-6 col-md-6 col-sm-12 d-flex flex-column justify-content-center">
<div class="cd-headline">
<h1 class="cd-words-wrapper text-blue text-uppercase icon-large line-height-50px">
<b class="is-visible font-weight-700">CUSTOMER <br />SUCCESS</b>
</h1>
<p class="text-grey font-weight-400 text-extra-large">
Accelerating adoption, engagement, <br />and growth for customers of all sizes.
</p>
<a href="#anc-footer" id="anc-foo" class="l-more margin-30px-top text-uppercase">Work With Us</a>
</div>
</div>
</div>
</div>
</section>
<!--mobile starts-->
<section class="p-0 bg-1 d-block d-sm-none text-center" style="padding-top: 60px !important;">
<div class="container position-relative">
<div class="row">
<div class="col-12 col-xl-6 col-lg-6 col-md-6 col-sm-12">
<div class="cd-headline">
<h1 class="cd-words-wrapper text-blue text-uppercase text-center icon-large line-height-50px">
<b class="is-visible font-weight-700">CUSTOMER <br />SUCCESS</b>
</h1>
<p class="text-grey font-weight-400 text-extra-large">
Accelerating adoption, engagement, and growth for customers of all sizes.
</p>
<a href="javascript:void(0);" id="anc-foo" class="l-more margin-20px-top">WORK WITH US</a>
</div>
</div>
</div>
</div>
<img src="images/customer-hero-mobile.jpg" class="margin-20px-top" alt="image" />
</section>
<!--mobile ends-->
<section class="half-section no-padding-top no-padding-bottom d-none d-sm-block">
<div class="container-fluid">
<div class="row">
<img src="images/demand-s2-bg.jpg" class="w-100" alt="image">
<div class="container d-s2-text-fx text-center">
<div class="row">
<h3 class="text-white font-weight-500 icon-extra-medium line-height-32px w-100">
<span class="font-weight-400 d-inline font-24px">
According to a Forrester research, </span><br />
over 72% of the businesses say that improving customer success<br /> would be their number one
priority.
</h3>
</div>
</div>
</div>
<!--row-->
<div class="container bg-white dg-content">
<div class="row justify-content-center">
<div class="col-12 col-lg-12 col-md-12 text-center wow animate__fadeInUp margin-60px-bottom">
<h5 class=" font-weight-600 text-blue margin-5px-bottom">Our customer success solutions.</h5>
<h6 class="text-grey no-margin-bottom text-extra-large">
We specialize in building a high-performing sales team where strategy and execution come
together to optimize results by creating and embracing opportunities.
</h6>
</div>
<div class="dg-nav-container">
<ul class="dg-nav">
<li><a href="#dg-ps" id="dg-ps-c" class="nav-link"> Onboarding, Provisioning<br /> & Welcome
</a>
</li>
<li><a href="#dg-pd" id="dg-pd-c" class="nav-link"> Win-Back and <br />Churn Reduction </a>
</li>
<li><a href="#dg-seo" id="dg-seo-c" class="nav-link"> Account <br />Management </a></li>
<li><a href="#dg-crm" id="dg-crm-c" class="nav-link"> Upsell and Cross-Sell<br /> Campaigns </a>
</li>
<li><a href="#dg-ac" id="dg-ac-c" class="nav-link"> Loyalty and <br />Retention </a></li>
</ul>
</div>
<!--demand generation content -->
<!-- start section -->
<section class="half-section xs-pd-0" id="dg-ps">
<div class="container">
<div class="row align-items-center">
<div class="col-12 col-lg-6 wow animate__fadeIn" data-wow-delay="0.4s">
<h6 class="text-blue font-weight-500 margin-10px-bottom">
Onboarding, provisioning & welcome.
</h6>
<p class="text-grey">
Our team ensures the delivery of targeted communications when a contact enters your
database, through either online or offline sales conversion.
</p>
</div>
<div class="col-12 col-lg-6 md-margin-50px-bottom wow animate__fadeIn"
data-wow-delay="0.2s">
<div class="" data-parallax-layout-ratio="1.1" style="overflow: hidden;">
<img class="border-radius-6px" src="images/cs-1.png" alt="image" />
</div>
</div>
</div>
</div>
</section>
<!-- end section -->
<!-- start section -->
<section class="half-section no-padding-top padding-10px-bottom xs-pd-0" id="dg-pd">
<div class="container">
<div class="row align-items-center">
<div class="col-12 col-lg-6 md-margin-50px-bottom wow animate__fadeIn d-none d-sm-block"
data-wow-delay="0.2s">
<div class="" data-parallax-layout-ratio="1.1" style="xheight:250px;overflow: hidden;">
<img class="border-radius-6px" src="images/cs-2.png" alt="image" />
</div>
</div>
<div class="col-12 col-lg-6 wow animate__fadeIn" data-wow-delay="0.4s">
<h6 class="text-blue font-weight-500 margin-10px-bottom">
Win-Back and churn reduction.
</h6>
<p class="text-grey">
We make sure that you win customers back through personalized win-back marketing
campaigns and outreach. The team also addresses at-risk customers and improves
customer retention through a data-driven, personalized approach.
</p>
</div>
<div class="col-12 col-lg-6 md-margin-50px-bottom wow animate__fadeIn d-block d-sm-none"
data-wow-delay="0.2s">
<div class="" data-parallax-layout-ratio="1.1" style="xheight:250px;overflow: hidden;">
<img class="border-radius-6px" src="images/cs-2.png" alt="image" />
</div>
</div>
</div>
</div>
</section>
<!-- end section -->
<!-- start section -->
<section class="half-section no-padding-top xs-pd-0" id="dg-seo">
<div class="container">
<div class="row align-items-center">
<div class="col-12 col-lg-6 wow animate__fadeIn" data-wow-delay="0.4s">
<h6 class="text-blue font-weight-500 margin-10px-bottom">
Account management.
</h6>
<p class="text-grey">
We help you retain customers by leveraging a proactive, data-driven process to help
build loyalty and expand your share of wallet. We have specialists to manage
customer lifecycle stages by identifying key events that drive customer success.
</p>
</div>
<div class="col-12 col-lg-6 md-margin-50px-bottom wow animate__fadeIn"
data-wow-delay="0.2s">
<div class="" data-parallax-layout-ratio="1.1" style="overflow: hidden;">
<img class="border-radius-6px" src="images/cs-3.png" alt="image" />
</div>
</div>
</div>
</div>
</section>
<!-- end section -->
<!-- start section -->
<section class="half-section no-padding-top xs-pd-0" id="dg-crm">
<div class="container">
<div class="row align-items-center">
<div class="col-12 col-lg-6 md-margin-50px-bottom wow animate__fadeIn d-none d-sm-block"
data-wow-delay="0.2s">
<div class="" data-parallax-layout-ratio="1.1" style="xheight:250px;overflow: hidden;">
<img class="border-radius-6px" src="images/cs-4.png" alt="image" />
</div>
</div>
<div class="col-12 col-lg-6 wow animate__fadeIn" data-wow-delay="0.4s">
<h6 class="text-blue font-weight-500 margin-10px-bottom">
Upsell and cross-sell campaigns.
</h6>
<p class="text-grey">
We'll boost your average order value (AOV). Based on the stats (the probability of
selling to a current customer is 60 to 70% compared to 5 to 20% for a new customer)
we ensure that upselling becomes a key part of your strategy.
</p>
</div>
<div class="col-12 col-lg-6 md-margin-50px-bottom wow animate__fadeIn d-block d-sm-none"
data-wow-delay="0.2s">
<div class="" data-parallax-layout-ratio="1.1" style="xheight:250px;overflow: hidden;">
<img class="border-radius-6px" src="images/cs-4.png" alt="image" />
</div>
</div>
</div>
</div>
</section>
<!-- end section -->
<!-- start section -->
<section class="half-section no-padding-top no-padding-bottom xs-pd-0" id="dg-ac">
<div class="container">
<div class="row align-items-center">
<div class="col-12 col-lg-6 wow animate__fadeIn" data-wow-delay="0.4s">
<h6 class="text-blue font-weight-500 margin-10px-bottom">
Loyalty and retention.
</h6>
<p class="text-grey">
Leveraging cutting-edge tools, analytics and a team of specially-trained sales
associates we provide end-to-end customer lifecycle solutions. This helps brands
like yours drive new revenue and keep customers happy.
</p>
</div>
<div class="col-12 col-lg-6 md-margin-50px-bottom wow animate__fadeIn"
data-wow-delay="0.2s">
<div class="" data-parallax-layout-ratio="1.1" style="overflow: hidden;">
<img class="border-radius-6px" src="images/cs-5.png" alt="image" />
</div>
</div>
</div>
</div>
</section>
<!-- end section -->
<!--demand generation contnt ends-->
</div>
</div>
<!--demand generation ends-->
</div>
</section>
<!-- end section -->
<div class="container-fluid mt-170px-minus d-none d-sm-block">
<div class="row">
<img src="images/tr-bg.png" alt="image">
</div>
</div>
<!-- start section -->
<!--mobile starts -->
<!-- <section class="half-section no-padding-top no-padding-bottom d-block d-sm-none">
<div class="container-fluid">
<div class="row">
<img src="https://alepdigital.com/wp-content/uploads/2021/10/demand-s2-bg-mob.png" class="w-100" alt="image"
style="height: 333px;">
<div class="container d-s2-text-fx text-center" style="margin-top: -74%;
padding-bottom: 110px;">
<div class="row">
<h3
class="text-white font-weight-500 icon-extra-medium line-height-36px w-100 padding-15px-left padding-15px-right">
<span class="font-weight-400 d-inline font-24px">
A Forrester study shows that </span>
more than 72% of the businesses consider improving customer success to be their top priority.
</h3>
</div>
</div>
</div>
</div>
</section> -->
<section class="half-section bg-yellow d-block d-sm-none">
<div class="container-fluid">
<div class="row">
<div class="container text-center">
<div class="row">
<h3
class="text-white font-weight-500 icon-extra-medium line-height-32px w-100 padding-15px-left padding-15px-right">
<span class="font-weight-400 d-inline font-24px"> A Forrester study shows that
more than 72% of the businesses consider improving customer success to be their top
priority.</span>
</h3>
</div>
</div>
</div>
</div>
</section>
<section class="half-section d-block d-sm-none">
<div class="container-fluid">
<div class="row justify-content-center">
<div class="col-12 col-lg-12 col-md-12 text-center wow animate__fadeInUp margin-30px-bottom">
<h5 class=" font-weight-600 text-blue margin-5px-bottom">Our customer success solutions.</h5>
<h6 class="text-grey no-margin-bottom text-extra-large">
We specialize in building a high-performing sales team where strategy and execution come together to
optimize results by creating and embracing opportunities. </h6>
</div>
</div>
</div>
<div class="container">
<div class="row justify-content-center">
<div class="col-12 col-lg-6 col-md-10 hp-accordion">
<div class="panel-group accordion-event accordion-style-05" id="accordion5"
data-active-icon="fa-angle-down" data-inactive-icon="fa-angle-right">
<!-- start accordion item -->
<div class="panel">
<div class="panel-heading border-color-white-transparent active-accordion">
<a class="accordion-toggle" data-toggle="collapse" data-parent="#accordion5"
href="#accordion-style-05-01">
<div class="panel-title">
<span class="text-grey d-inline-block"> Onboarding, Provisioning & Welcome </span>
<i class="indicator fas fa-angle-down text-grey icon-extra-small"></i>
</div>
</a>
</div>
<div id="accordion-style-05-01" class="panel-collapse collapse show" data-parent="#accordion5">
<div class="panel-body text-grey">
<p>
Our team ensures the delivery of targeted communications when a contact enters your
database, through either online or offline sales conversion.
</p>
<img class="margin-15px-top" src="images/cs-1.png" alt="image" data-no-retina="">
</div>
</div>
</div>
<!-- end accordion item -->
<!-- start accordion item -->
<div class="panel">
<div class="panel-heading border-color-white-transparent">
<a class="accordion-toggle" data-toggle="collapse" data-parent="#accordion5"
href="#accordion-style-05-02">
<div class="panel-title">
<span class="text-grey d-inline-block"> Win-Back & Churn Reduction </span>
<i class="indicator fas fa-angle-right text-grey icon-extra-small"></i>
</div>
</a>
</div>
<div id="accordion-style-05-02" class="panel-collapse collapse" data-parent="#accordion5">
<div class="panel-body text-grey">
<p>
We make sure that you win customers back through personalized win-back marketing
campaigns and outreach. Through a data-driven, personalized approach, our team also
addresses at-risk customers and improves customer retention.
</p>
<img class="margin-15px-top" src="images/cs-2.png" alt="image" data-no-retina="">
</div>
</div>
</div>
<!-- end accordion item -->
<!-- start accordion item -->
<div class="panel">
<div class="panel-heading border-color-white-transparent">
<a class="accordion-toggle" data-toggle="collapse" data-parent="#accordion5"
href="#accordion-style-05-03">
<div class="panel-title">
<span class="text-grey d-inline-block"> Account Management </span>
<i class="indicator fas fa-angle-right text-grey icon-extra-small"></i>
</div>
</a>
</div>
<div id="accordion-style-05-03" class="panel-collapse collapse" data-parent="#accordion5">
<div class="panel-body text-grey">
<p>
We assist you in customer retention by utilizing a proactive, data-driven process to
help build loyalty and increase your share of wallet. We have specialists to manage
customer lifecycle stages by identifying key events that drive customer success.
</p>
<img class="margin-15px-top" src="images/cs-3.png" alt="image" data-no-retina="">
</div>
</div>
</div>
<!-- end accordion item -->
<!-- start accordion item -->
<div class="panel">
<div class="panel-heading border-color-white-transparent">
<a class="accordion-toggle" data-toggle="collapse" data-parent="#accordion5"
href="#accordion-style-05-04">
<div class="panel-title">
<span class="text-grey d-inline-block"> Upsell & Cross-Sell Campaigns </span>
<i class="indicator fas fa-angle-right text-grey icon-extra-small"></i>
</div>
</a>
</div>
<div id="accordion-style-05-04" class="panel-collapse collapse" data-parent="#accordion5">
<div class="panel-body text-grey">
<p>
We'll boost your average order value (AOV). Based on the stats (the probability of
selling to a current customer is 60 to 70% compared to 5 to 20% for a new customer)
we ensure that upselling becomes a key part of you.
</p>
<img class="margin-15px-top" src="images/cs-4.png" alt="image" data-no-retina="">
</div>
</div>
</div>
<!-- end accordion item -->
<!-- start accordion item -->
<div class="panel">
<div class="panel-heading border-color-white-transparent">
<a class="accordion-toggle" data-toggle="collapse" data-parent="#accordion5"
href="#accordion-style-05-05">
<div class="panel-title">
<span class="text-grey d-inline-block"> Loyalty & Retention</span>
<i class="indicator fas fa-angle-right text-grey icon-extra-small"></i>
</div>
</a>
</div>
<div id="accordion-style-05-05" class="panel-collapse collapse" data-parent="#accordion5">
<div class="panel-body text-grey">
<p>
Leveraging cutting-edge tools, analytics and a team of specially-trained sales
associates we provide end-to-end customer lifecycle solutions. This helps brands
like yours drive new revenue and keep customers happy.
</p>
<img class="margin-15px-top" src="images/cs-5.png" alt="image" data-no-retina="">
</div>
</div>
</div>
<!-- end accordion item -->
</div>
</div>
</div>
</div>
</section>
<!--mobile ends-->
<section class="half-section bg-1 padding-130px-top padding-40px-top-xs wow animate__fadeIn">
<div class="container">
<div class="row align-items-center justify-content-center">
<div class="col-12 col-lg-12 col-md-12 text-center wow animate__fadeInUp margin-60px-bottom">
<h4 class="text-grey font-weight-600 text-extra-large margin-5px-bottom letter-spacing-2px">
What's our approach</h4>
<h5 class=" font-weight-600 text-blue margin-5px-bottom">Delivering business benefits from growth
through four main drivers: enhanced retention, expansion, increased advocacy, and improved team
efficiency.
</h5>
</div>
</div>
<div class="row row-cols-1 row-cols-lg-2 row-cols-md-2 justify-content-center">
<!-- start feature box item-->
<div class="col col-sm-8 md-margin-30px-bottom xs-margin-15px-bottom">
<div
class="feature-box h-100 feature-box-left-icon-middle padding-3-rem-all overflow-hidden last-paragraph-no-margin lg-padding-2-half-rem-tb lg-padding-2-rem-lr md-padding-4-rem-all xs-no-pd-all">
<div class="feature-box-icon margin-30px-right lg-margin-25px-right">
<img src="https://alepdigital.com/wp-content/uploads/2021/10/cs-t1-1.png" class="cs-twi"
alt="image">
</div>
<div class="feature-box-content">
<div class="text-grey font-weight-500 text-large margin-5px-bottom">Reactive
</div>
<span class="text-grey d-inline-block line-height-20px">
Manage escalation on
a case-by-case basis.
</span>
</div>
</div>
</div>
<!-- end feature box item-->
<!-- start feature box item-->
<div class="col col-sm-8 md-margin-30px-bottom xs-margin-15px-bottom">
<div
class="feature-box h-100 feature-box-left-icon-middle padding-3-rem-all overflow-hidden last-paragraph-no-margin lg-padding-2-half-rem-tb lg-padding-2-rem-lr md-padding-4-rem-all xs-no-pd-all">
<div class="feature-box-icon margin-30px-right lg-margin-25px-right">
<img src="https://alepdigital.com/wp-content/uploads/2021/10/cs-t2-1.png" class="cs-twi"
alt="image">
</div>
<div class="feature-box-content">
<div class="text-grey font-weight-500 text-large margin-5px-bottom">Insights & Actions
</div>
<span class="text-grey d-inline-block line-height-20px">
Transform data into actionable steps for your whole team.
</span>
</div>
</div>
</div>
<!-- end feature box item-->
<!-- start feature box item-->
<div class="col col-sm-8 md-margin-30px-bottom xs-margin-15px-bottom">
<div
class="feature-box h-100 feature-box-left-icon-middle padding-3-rem-all overflow-hidden last-paragraph-no-margin lg-padding-2-half-rem-tb lg-padding-2-rem-lr md-padding-4-rem-all xs-no-pd-all">
<div class="feature-box-icon margin-30px-right lg-margin-25px-right">
<img src="https://alepdigital.com/wp-content/uploads/2021/10/cs-t3-1.png" class="cs-twi"
alt="image">
</div>
<div class="feature-box-content">
<div class="text-grey font-weight-500 text-large margin-5px-bottom">Outcomes
</div>
<span class="text-grey d-inline-block line-height-20px">
Proactively deliver customer outcomes at scale.
</span>
</div>
</div>
</div>
<!-- end feature box item-->
<!-- start feature box item-->
<div class="col col-sm-8 md-margin-30px-bottom xs-margin-15px-bottom">
<div
class="feature-box h-100 feature-box-left-icon-middle padding-3-rem-all overflow-hidden last-paragraph-no-margin lg-padding-2-half-rem-tb lg-padding-2-rem-lr md-padding-4-rem-all xs-no-pd-all">
<div class="feature-box-icon margin-30px-right lg-margin-25px-right">
<img src="https://alepdigital.com/wp-content/uploads/2021/10/cs-t4-1.png" class="cs-twi"
alt="image">
</div>
<div class="feature-box-content">
<div class="text-grey font-weight-500 text-large margin-5px-bottom">Transform
</div>
<span class="text-grey d-inline-block line-height-20px">
Rally your entire company around your sales goals.
</span>
</div>
</div>
</div>
<!-- end feature box item-->
</div>
<div class="com-md-12 text-center">
<a href="https://alepdigital.com/about-alep-digital" class="l-more margin-10px-top">Learn More About Us</a>
</div>
<div class="col-md-12">
<h3
class="text-blue text-center font-weight-600 title-small margin-50px-top xs-no-br line-height-38px-xs line-height-30px-xs font-size-24">
We grow businesses by developing <br />
<span class="text-orange d-inline">unified brand</span> experiences that customers love.
</h3>
</div>
</div>
</section>
<div class="container-fluid mb-60px-minus margin-0-bottom-xs">
<div class="row">
<img src="https://alepdigital.com/wp-content/uploads/2021/10/tr-bg.png" alt="image"
style="transform: rotate(180deg)">
</div>
</div>
<!-- end section -->
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