SharePoint Intranet Upgrade for Improved Usability and Navigation

.Case Study

How Alep Digital Transformed a large Healthcare organization’s Intranet with a SharePoint Upgrade

In the modern business environment, an effective intranet is crucial for facilitating internal communication, collaboration, and information sharing. The Healthcare company, a leading enterprise in North America, struggled with a legacy intranet that was difficult to navigate and underutilized by employees. Partnering with Alep Digital to upgrade to a modern SharePoint intranet, The Healthcare company enhanced usability, improved navigation, and increased employee engagement. Here’s the story of how we transformed their intranet experience.

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The Healthcare company’s SharePoint Intranet Upgrade Journey

The Healthcare company recognized the need to upgrade their outdated intranet to improve user experience and support their growing collaboration needs. Alep Digital provided the expertise and support necessary to deploy a modern SharePoint intranet effectively, creating a user-friendly platform that facilitated seamless communication and information sharing.

Key Areas of Impact

# Comprehensive
    Needs Assessment
    and Strategy

Upgrading to a modern SharePoint intranet requires a thorough understanding of the current intranet’s shortcomings and the organization’s needs. Alep Digital conducted an in-depth assessment of The Healthcare company, creating a tailored strategy for the upgrade.

Strategic Approach

User Feedback and Analysis

Alep Digital conducted surveys and focus groups with The Healthcare company’s employees to gather feedback on the current intranet, identifying pain points and desired features.

Technology and Content Assessment

Evaluated the existing intranet’s technology stack and content structure, identifying areas for improvement in usability and navigation.

Customized Upgrade Plan

Developed a comprehensive upgrade plan tailored to The Healthcare company’s needs, focusing on enhancing usability, improving navigation, and integrating modern features.

Outcome

This strategic approach resulted in a 45% increase in employee satisfaction with the intranet and better alignment of the platform with organizational goals.

# Seamless Migration
    and Integration

Migrating content and integrating the new SharePoint intranet with The Healthcare company’s existing systems was crucial for achieving a smooth transition. Alep Digital ensured seamless migration and integration, maintaining continuity while enhancing functionality.

Migration and Integration Success

Content Inventory and Mapping

Conducted a thorough content inventory of the existing intranet, mapping content to the new SharePoint structure to ensure all relevant information was migrated accurately.

Custom Connectors and APIs

Developed custom connectors and APIs to integrate the new SharePoint intranet with The Healthcare company’s existing systems, including HR platforms, document management systems, and communication tools.

Real-Time Data Synchronization

Implemented solutions for real-time data synchronization between SharePoint and other systems, providing a cohesive and streamlined user experience.

Outcome

Seamless migration and integration enhanced The Healthcare company’s ability to maintain continuity during the upgrade, increasing intranet usage by 35%.

# Enhanced Usability
    and Navigation

The core of the SharePoint upgrade was to improve the intranet’s usability and navigation, making it more intuitive and user-friendly. Alep Digital executed a robust design and configuration strategy, focusing on enhancing the user experience.

Usability and Navigation Improvements

Intuitive Information Architecture

Redesigned the intranet’s information architecture, creating a more intuitive structure that made it easier for users to find information and navigate the site.

Modern User Interface

Implemented a modern and responsive user interface, incorporating best practices in UX design to enhance visual appeal and functionality.

Personalized User Experience

Enabled personalization features that allowed users to customize their intranet experience based on their roles, preferences, and frequently accessed content.

Outcome

These improvements resulted in a 60% increase in user engagement with the intranet and a reduction in the time employees spent searching for information by 40%.

# User Training and
    Adoption

Ensuring that The Healthcare company’s employees effectively utilized the new SharePoint intranet was essential for maximizing its benefits. Alep Digital provided comprehensive user training and support, driving adoption and proficiency.

Training and Support

Customized Training Programs

Developed customized training programs for XYZ’s employees, focusing on navigating the new SharePoint intranet, utilizing new features, and accessing key information.

Interactive Workshops

Conducted interactive workshops and hands-on sessions to reinforce learning and address specific user queries.

Ongoing Support

Provided continuous support through help desks, FAQs, and user communities, ensuring that The Healthcare company’s team could effectively leverage the new intranet.

Outcome

This training initiative led to a 55% increase in user proficiency with the SharePoint intranet and enhanced their ability to access and share information efficiently.

# Continuous
    Optimization
    & Feedback
    Integration

The deployment of a modern SharePoint intranet is an ongoing process that requires continuous optimization and leveraging user feedback to stay aligned with evolving needs. Alep Digital provided ongoing optimization services, ensuring The Healthcare company maintained a dynamic and engaging intranet.

Optimization Approach

Regular Performance Reviews

Conducted regular assessments to identify areas for improvement, optimize intranet configuration, and address any emerging challenges.

User Feedback Integration

Gathered and integrated employee feedback to continuously refine and enhance the intranet’s features and navigation.

Content Management

Implemented continuous content management processes to ensure the intranet remained current, relevant, and useful for employees.

Outcome

Continuous optimization resulted in a 25% improvement in content relevance and user satisfaction, helping The Healthcare company maintain an effective and engaging intranet.

Conclusion

Alep Digital’s expertise in upgrading to a modern SharePoint intranet empowered The Healthcare company to create a user-friendly, engaging, and dynamic platform for internal communication and collaboration. From strategic planning and seamless migration to enhanced usability, user training, and continuous optimization, our tailored approach ensured a successful upgrade that delivered measurable results and improved The Healthcare company’s intranet experience.
Ready to transform your intranet with a modern SharePoint upgrade?
Contact Alep Digital today to learn more about our customized solutions and success stories.