Managed Services – Alep Digital

End-to-End
Marketplace Execution.

Alep Digital delivers the complete execution layer for subscription commerce — helping telecom, cable, and utility providers launch, operate, and scale digital marketplaces with predictable, SLA-driven performance. Platform. Operations. Sales. Support. One partner. One contract.

Explore Solutions →

— Build

Platform Deployment

Subscription Commerce Marketplaces — Live in 90 Days. We architect, configure, and integrate your marketplace environment across cloud and SaaS ecosystems — from vendor onboarding to billing — delivering a revenue-ready platform built to scale.

Faster time to revenue — your marketplace is live and transacting within 90 days
Compliance by design — billing, data, and governance aligned from day one
Scalable architecture — built for catalog growth, vendor expansion, and multi-market deployment
Full vendor onboarding — we manage every integration, so you don’t have to

What Gets Built

Your complete commerce engine — marketplace architecture, API integrations, catalog configuration, automated billing workflows, and vendor management layer.

90

Day Go-Live

3x

Faster Deployment

100%

SLA-Backed

0

Internal Resource Drain

— RUN

Operations & Lifecycle Management

Your Marketplace, Fully Managed. We provide 24×7 governance, billing reconciliation, catalog updates, SLA tracking, and vendor workflow management — executed by experienced global ops teams so your internal team stays focused on growth.

40% reduction in billing errors — automated reconciliation with exception handling
Lower operational overhead — offload day-to-day marketplace management entirely
Always-on visibility — real-time dashboards and monthly performance reporting
Vendor governance — full lifecycle management from onboarding to performance reviews

What We Manage Daily

Billing runs and reconciliation across all vendors
Catalog updates, pricing changes, and product launches
SLA tracking and performance reporting
Vendor escalation management and dispute resolution
Subscription provisioning and lifecycle automation
Monthly executive reporting and analytics

— Grow

Technical Sales & Revenue Growth

Human-Led Adoption and Retention. Dedicated assisted-sales teams drive SMB activation, product education, renewals, and upsell — turning customer engagement into predictable, measurable revenue growth branded under your organization.

25–35% renewal uplift — proactive renewal management before churn risk emerges
Expand ARPU — intelligent cross-sell and upsell motions tied to product usage data
Higher conversion rates — product-certified advisors who know your catalog end to end
Fully branded — your customers interact with your brand, not ours

The Growth Engine

SMB activation and onboarding outreach programs
Product education and digital adoption campaigns
Renewal risk scoring and proactive retention calls
Upsell opportunity identification via usage analytics
Partner-led channel enablement programs
Monthly pipeline and revenue growth reporting

30–50%

YoY Growth

<1%

Churn Rate

— Protect

Multilingual Technical Support

Tier 1–3 Support Under Your Brand. Deliver white-label customer support across multiple languages and platforms — Microsoft 365, Azure, Intune, Copilot, and more — with consistent quality, SLA compliance, and a customer experience your brand can be proud of.

>90% CSAT — sustained across all client engagements and product lines
Branded experience — your customers never know it’s us; your brand is always front and centre
Product-certified teams — agents trained and certified on every platform they support
24×7 multilingual coverage — across North America, Europe, and APAC time zones

Platforms We Support

Microsoft 365 — licensing, provisioning, user management
Azure — infrastructure, subscription, and billing support
Microsoft Intune — device management and MDM support
Microsoft Copilot — adoption and feature enablement
Salesforce, ServiceNow, Power Platform
Telecom SaaS and custom marketplace products

>90%

CSAT Delivered

98%

First-Contact Resolution

— Professional & Managed Services

Lifecycle Delivery of Modern SaaS Portfolios

Enable new recurring revenue by delivering and managing enterprise applications for your customers with confidence. Our teams implement, support, and optimize the platforms your enterprise customers depend on — under your brand, at your SLA.

Microsoft 365

Licensing, provisioning & support

Azure

IaaS, lifecycle & billing

Salesforce

CRM implementation & managed ops

ServiceNow

ITSM delivery & optimization

Power Platform

Automation & Copilot deployment

Copilot / AI

Enterprise AI enablement

Security & Compliance

Intune, Defender & governance

— Why Choose Alep Digital

One partner. Every capability. All accountable.

Unified Execution Model

Platform, Operations, Sales, Support, and Managed Services — all delivered under one SLA. No handoffs between vendors. No accountability gaps.

01

Proven 90-Day Go-Live

Our deployment framework has been validated with Tier-1 operators globally. Bell Canada was live and transacting within 90 days of engagement start.

02

30–50% Annual Growth

The average annual subscription growth delivered across active Alep-managed marketplaces — driven by our integrated sales, retention, and lifecycle model.

03

Deep Platform Expertise

Certified delivery teams across Microsoft, Azure, Salesforce, and ServiceNow — the platforms your enterprise customers need and your marketplace must support.

04

SLA-Backed Accountability

Every engagement is governed by clear SLAs tied to outcomes. We don't deliver recommendations — we deliver results with contractual accountability.

05

$100M+ P&MS Revenue Enabled

Across our telecom and cable client base, Alep Digital has enabled over $100M in Professional and Managed Services revenue — a proven monetization track record.

06

— Ready to Execute

Turn strategy into
measurable revenue.

Let’s build your launch roadmap, align your ecosystem, and start delivering measurable growth — in 90 days.

90

3x