Monetizing Professional & Managed Services Across Multi-Cloud Ecosystems at Scale.
The Challenge
Bell Canada required a unified execution partner to manage multi-cloud billing, support operations, and SLA compliance across AWS, Azure, GCP, and M365 — without building an outsized internal operations team. Fragmented vendors were creating billing errors and support inconsistencies.
The Solution
Alep Digital deployed a full-stack Marketplace Execution Framework — integrating platform operations, automated billing reconciliation, Tier 1–3 technical support, and end-to-end Professional & Managed Services delivery under a unified SLA across all four cloud platforms.
The Execution
The marketplace was live in 90 days, with the full P&MS revenue model operational within 6 months. Automated billing reconciliation reduced errors by 35%, while product-certified support teams maintained 98% resolution rates and 96% CSAT across Bell’s enterprise customer base.
The Impact
$25M+
Annualized P&MS revenue enabled through the marketplace
1,000+
New M365 subscriptions added monthly
96%
Customer satisfaction across enterprise client base
35%
Reduction in billing errors through automated reconciliation
40%
Faster customer onboarding time vs. previous model
98%
Support resolution rate across Tier 1–3 interactions