Customer
Success
Book a Demo
Customer
Success
Book a Demo
Drive new revenue. Build Loyalty. Keep customers happy.
We specialize in building a high-performing sales team where strategy and execution come together to optimize results by creating and embracing opportunities.
Our services begin before the onboarding and take into account win-back, churn reduction and maintaining loyalty. We'll boost your average order value (AOV). Based on the stats (the probability of selling to a current customer is 60 to 70% compared to 5 to 20% for a new customer) we ensure that upselling becomes a key part of your strategy.
Drive new revenue. Build Loyalty. Keep customers happy.
We specialize in building a high-performing sales team where strategy and execution come together to optimize results by creating and embracing opportunities.
Our services begin before the onboarding and take into account win-back, churn reduction and maintaining loyalty. We'll boost your average order value (AOV). Based on the stats (the probability of selling to a current customer is 60 to 70% compared to 5 to 20% for a new customer) we ensure that upselling becomes a key part of your strategy.
Deliver exceptional experiences.
Leveraging cutting-edge tools, analytics and a team of specially trained sales associates we provide end-to-end customer lifecycle solutions.
Data-driven Approach
Our team ensures the delivery of targeted communications when a contact enters your database, through either online or offline sales conversion. We make sure that you win customers back through personalized win-back marketing campaigns and outreach. Our data-driven, personalized approach also addresses at-risk customers and improves customer retention.
We have specialists to manage customer lifecycle stages by identifying key events that drive customer success. Through upsells, we help provide more touchpoints for a customer to get the full extent of your product experience. Our proactive customer success solutions reduce churn, increase consumption, drive higher ROI and increase your customer lifetime value.
Book a Demo
Deliver exceptional experiences.
Leveraging cutting-edge tools, analytics and a team of specially trained sales associates we provide end-to-end customer lifecycle solutions.
Data-driven Approach
Our team ensures the delivery of targeted communications when a contact enters your database, through either online or offline sales conversion. We make sure that you win customers back through personalized win-back marketing campaigns and outreach. Our data-driven, personalized approach also addresses at-risk customers and improves customer retention.
We have specialists to manage customer lifecycle stages by identifying key events that drive customer success. Through upsells, we help provide more touchpoints for a customer to get the full extent of your product experience. Our proactive customer success solutions reduce churn, increase consumption, drive higher ROI and increase your customer lifetime value.
Book a Demo
The Alep Edge
Our partners love working with us because of what makes us different.
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Sales-ready leads
We provide end-to-end account management by domain experts leveraging cutting-edge tools.
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Highly consultative approach
Our experts are trained to provide a value proposition to the prospects for successful lead generation.
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Performance benchmarking
There is a consistent performance analysis in case any course corrections are required and if something is not working well.
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Sales-driven compliance management
The team works round the clock to ensure gap identification and launch awareness campaigns to minimize compliance issues while opening new avenues for sales.
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Total Transparency
Our partners are offered complete visibility into the activities to ensure their value proposition and message is being presented professionally and effectively. The clients also know the origin of leads and see the validation process by our Inside Sales Representatives.
The Alep Approach to Inside Sales.
Integrating human connection with the latest tools our experienced team accelerates lead conversions for brands looking to disrupt the status quo.
Data Collection
We ensure right data through our tried and tested acquisition process. We identify decision
makers and start gathering critical sales data. As this critical data is gathered, the
prospects are either qualified or disqualified pending the result of the qualification
surveys that are completed.
First Contact
We ensure the best possible conversation right from the beginning. We obtain an appointment
- if an opportunity exists. If not, we leave the door open to build a relationship. The
results are more prospects identified, more relationships formed and our partners selling
more.
Lead Nurturing
We specialize in providing useful, relevant content to prospects early in the sales process.
After that is done, we focus in developing and maintaining a relationship with them until
they are ready to have a conversation about our partners’ products or services.
Appointments/
Web Demos
Our talented salesforce don’t just stop at collecting the data and reaching out to people.
Our process also includes qualifying prospects based on our partners’ criteria and setting
high quality appointments/web demos with full calendar integration to ensure we bring it
home.
What separates us
The hallmark of our approach is a combination of best-in-class
data-driven insights, proven
processes, and expert sales professionals to create immediate and long-term ROI for your business.
Our solutions provide you with everything you need to accelerate revenue and increase your market share.
Grow your business globally.
We offer a “follow the Sun” model to acquire new customers globally for your products, solutions, and services while significantly reducing costs.
