New Subscriptions/Month: 200+ M365
The Challenge
One NZ’s SMB customers needed faster, simpler cloud license activation and consistent technical support — but the operator’s internal teams were stretched across multiple vendor systems and billing platforms, creating friction and slowing growth.
The Solution
One NZ’s SMB customers needed faster, simpler cloud license activation and consistent technical support — but the operator’s internal teams were stretched across multiple vendor systems and billing platforms, creating friction and slowing growth.
The Execution
One NZ’s SMB customers needed faster, simpler cloud license activation and consistent technical support — but the operator’s internal teams were stretched across multiple vendor systems and billing platforms, creating friction and slowing growth.
The Impact
200+
New M365 subscriptions added monthly after launch
93%
Customer satisfaction sustained across all interactions
+20%
YoY growth in cloud revenue within the first year
60%
Reduction in manual provisioning tasks via automation
75 Days
From engagement start to live marketplace
98%
First-contact resolution across support interactions