Bell Canada
Monetizing Professional & Managed Services Across Multi-Cloud Ecosystems at Scale. The Challenge Bell Canada required a unified execution partner to manage multi-cloud billing, support operations, and SLA compliance across AWS, Azure, GCP, and M365 — without building an outsized internal operations team. Fragmented vendors were creating billing errors and support inconsistencies. The Solution Alep Digital deployed a full-stack Marketplace Execution Framework — integrating platform operations, automated billing reconciliation, Tier 1–3 technical support, and end-to-end Professional & Managed Services delivery under a unified SLA across all four cloud platforms. The Execution The marketplace was live in 90 days, with the full P&MS revenue model operational within 6 months. Automated billing reconciliation reduced errors by 35%, while product-certified support teams maintained 98% resolution rates and 96% CSAT across Bell’s enterprise customer base. The Impact $25M+ Annualized P&MS revenue enabled through the marketplace 1,000+ New M365 subscriptions added monthly 96% Customer satisfaction across enterprise client base 35% Reduction in billing errors through automated reconciliation 40% Faster customer onboarding time vs. previous model 98% Support resolution rate across Tier 1–3 interactions