Regional Utility Provider
Launching a Digital Utility Marketplace for EV, Smart-Home, and Energy Subscriptions. Confidential — Full Details Available on Request Products Launched: EV · Smart-Home · Energy Customer Segments: Residential & Commercial Full Results : Available Under NDA The Challenge The client had a growing portfolio of smart-home and EV subscription offerings but lacked the marketplace infrastructure, operational capacity, and customer-facing programs to bring them to market at scale without building an internal team. The Solution Alep Digital launched a branded digital utility marketplace with a curated product catalog, vendor onboarding, subscription billing, and a customer activation program — fully integrated into the client’s existing billing infrastructure within 90 days. The Execution EV charging subscriptions, smart-home bundles, and green energy tools went live across residential and commercial segments from launch month. Customer engagement and digital product uptake improved significantly across all tracked segments. The Impact Significant Improvement in digital product uptake post-launch Multi-segment Customer engagement growth across residential and commercial <90 Days From engagement start to live transacting marketplace
Office Depot
Scaling SMB Cloud Services through a Turnkey Channel Marketplace. The Challenge Office Depot needed a scalable way to offer cloud and digital services to their SMB customer base through existing channel relationships — without building a large internal delivery team or making significant platform investments. The Solution Alep Digital deployed a full-stack channel marketplace with assisted sales, managed service delivery, and branded Tier 1–3 support — enabling Office Depot to offer Microsoft 365 and cloud bundles at scale through their existing reseller network. The Execution The marketplace was live in 90 days with the full managed services model operational within 5 months. Alep’s dedicated sales teams activated 2,000+ SMB customers while maintaining greater than 90% CSAT across all support interactions — zero additional internal headcount required. The Impact 2,000+ SMB customers activated through the channel marketplace 30–50% Monthly subscription growth across active channel 90 days From engagement start to live transacting marketplace >90% CSAT sustained across all managed support tiers Zero Additional internal headcount required for delivery 5 months To full managed services model operational