One New Zealand
Accelerating SMB Cloud Adoption through Unified Marketplace Execution. New Subscriptions/Month: 200+ M365 The Challenge One NZ’s SMB customers needed faster, simpler cloud license activation and consistent technical support — but the operator’s internal teams were stretched across multiple vendor systems and billing platforms, creating friction and slowing growth. The Solution One NZ’s SMB customers needed faster, simpler cloud license activation and consistent technical support — but the operator’s internal teams were stretched across multiple vendor systems and billing platforms, creating friction and slowing growth. The Execution One NZ’s SMB customers needed faster, simpler cloud license activation and consistent technical support — but the operator’s internal teams were stretched across multiple vendor systems and billing platforms, creating friction and slowing growth. The Impact 200+ New M365 subscriptions added monthly after launch 93% Customer satisfaction sustained across all interactions +20% YoY growth in cloud revenue within the first year 60% Reduction in manual provisioning tasks via automation 75 Days From engagement start to live marketplace 98% First-contact resolution across support interactions